Remote | Lima Peru

Senior Designer & Storyteller

La Victoria Lab is a multidisciplinary group of creatives who use human-centered innovation to improve the lives of Peruvian families and reimagine the present and future of Intercorp.

We work in industries as diverse as financial services, retail, education and healthcare, focusing on bringing ideas to life through research, learning; being the obsession with understanding the needs of our users the main vehicle to serve Peruvian families.

Your role as Senior Designer - Storyteller

As a Senior Designer, you will be in charge of transforming the way in which our organizations deliver value to their users through new products, services or experiences around them. One of the most important aspects of your role will be to combine your creative and analytical sides to deliver realistic innovation strategies, as well as narratives that connect deeply with users, customers and stakeholders.


You think systemically and strategically: You are capable of thinking holistically, managing to integrate various actors and points of view at the service of an objective.

You have a high communication capacity: You know how to create powerful narratives that adapt and connect with the user. You can communicate at different levels, understanding the interests and needs of your interlocutor.

You love to experiment: You enjoy trying new ideas and bring new opportunities to explore. You seek to combine quantitative data and qualitative feedback to build evidence-based solutions.

You are eager to have a positive impact: You seek to have a positive impact on the world and make decisions conscientiously and ethically. You know that economic results are important but not the only thing that matters. You are guided by the purpose and desire to make Peru the best place to raise a family.

You want to learn and you are open to change: You always ask yourself the why of things and you face new challenges with curiosity and openness. You know how to navigate ambiguity and take the risks necessary to move forward. You excel when you step out of your comfort zone and value feedback as a growth tool.

You lift others with empathy: You enjoy working as a team and seeing others succeed.


  • Deeply understand the interests and needs of Peruvian families through user-centered research (Design Research) with a quantitative and qualitative approach.
  • Design products and services from conception to proof of concept, using multiple design tools to ensure their desirability, viability, and feasibility. Including the design of prototypes for progressive validation of ideas/value/risk.
  • Build narratives that allow different audiences to connect with the messages and solutions that we propose. You will navigate different communication vehicles to achieve this goal: storyboards, strategic presentations, installations, videos, etc.
  • Keep our stakeholders involved in the creative process, facilitating co-creation spaces and ensuring that solutions always have a ground wire.


  • You have 3-5 years of professional work experience in design-related fields, e.g. UX/UI, visual and interactive design, service design, product design, consulting or strategic communication, etc.
  • You have excellent conceptualization and storytelling, you are able to connect with different types of audience, from end users to directors.
  • You use the data and build on user insights to develop impactful narratives.
  • You have proven designs and experience launching concepts that have been implemented around the world, with interfaces that are effective, usable, simple, and desirable for a specific group of users.
  • You have experience working with design and prototyping tools such as Figma, Sketch, Marvel, and Google Suite.
  • You are able to design and lead usability tests with users, as well as implement A/B tests to make decisions about your design with data.
  • You are able to discuss and defend your ideas in Spanish and ideally in English.


  • A mission oriented organization. Intercorp is intensely focused on a single ambitious dream: creating the next generation of modern services for Peru's middle-class families.
  • A tangible impact. While most innovation consultants struggle to see a fraction of their work make it to market, we're grateful to see nearly all of our designs used by real people, for one reason only: innovation at Intercorp is heavily sponsored by our stakeholders.
  • A learning springboard. Our teams work across a wide range of industries – probably our greatest asset for continuous learning – but we also learn at conferences and inspirational trips around the world, as well as from partners like IDEO.
  • A culture of autonomy. We cultivate a virtuous circle of trust and autonomy, which begins with our rigorous selection process.
  • Sense of community. We work with people with a big heart.